Delivery & Returns
|UK mainland next day*||£7.50||1-2 days|
|UK mainland Saturday delivery*||£22.00||Saturday delivery|
|Isle of Wight||£13.50||2-3 days|
|Channel Islands (Jersey & Guernsey)||£12.50||2-3 days|
|Scottish Highlands & Islands||£18.00||2-3 days|
|Northern Ireland||£25.50||1-2 days|
|Isle of Man & Scilly Isles||£25.50||2-3 days|
Stock items are dispatched same or next day (3pm cut off time) Mon – Fri and orders must be placed before 3pm for next day delivery.
Mainland UK only - If an order is placed on a Friday before 3pm you will get this on Monday. If it's a Bank Holiday you will receive the item the next working day. We would recommend you use Saturday delivery if you urgently require the item.
*Please note that for items being delivered to London, we charge normal tariff plus we oncost the £1.50 London Congestion Charge charged by our courier to deliver. This applies to postcodes E, EC, N, NW, SE, SW, W and WC.
Unfortunately we are unable to guarantee 100% next day delivery but statistics show that with our next day service, 99% of parcels will turn up the next day.
|Ireland (Republic of)||£21.50|
|Spain - Mainland||£29.00|
*PLEASE BE AWARE THAT IF THE ORDER EXCEEDS 20KG OR HAS TO BE SPLIT OVER SEVERAL PACKAGES, EXTRA SHIPPING COSTS WILL APPLY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM ON 01359 272577 FOR A QUOTATION*
*PLEASE BE AWARE ANY LIQUID PRODUCT OVER 1 LITRE CANNOT BE DISPATCHED INTERNATIONALLY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM ON 01359 272577 FOR FURTHER INFORMATION*
Damaged goods - on receiving your order, if a product is faulty, damaged or missing any items please contact us within 24 hours via the account page to request a return/replacement. We also require a photo of the damage.
Undamaged goods - we can only accept returned 'opened' items if they are faulty.
Products can be returned up to 30 days from purchase but must be returned unopened in their original packaging and in saleable condition.
If you return goods on the grounds of being faulty which are subsequently found upon inspection and testing not to be faulty, you are responsible for payment of postage and packaging.
Your statutory rights are not affected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm