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Delivery & Returns

 United Kingdom 

Covid-19 Update: Please be aware there may be a slight delay in your order being delivered as a result of the current pandemic.

Option

PriceSpeedFeatures

Parcelforce Next Day

£5.95

1-2 working days

Tracked

Channel Islands (Jersey & Guernsey) 

£15.95

2-3 working days

Tracked

 

Northern Ireland & Isle of Man

£16

2-3 working days


Tracked

 

Scottish Highlands & Islands

£16.50

2-3 working days


Tracked

 

*Stock items are dispatched same or next day (3pm cut off time) Mon – Fri and orders must be placed before 3pm for next day delivery.


Mainland UK only - If an order is placed on a Friday before 3pm you will get this on Monday. If it's a Bank Holiday you will receive the item the next working day. We would recommend you use Saturday delivery if you urgently require the item.

 

Unfortunately we are unable to guarantee 100% next day delivery but statistics show that with our next day service, 99.9% of parcels will turn up the next day. 

 

*PLEASE BE AWARE THAT IF THE ORDER EXCEEDS 25KG OR HAS TO BE SPLIT OVER SEVERAL PACKAGES, EXTRA SHIPPING COSTS MAY APPLY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM ON 01359 272577 FOR A QUOTATION* 

 

 

 

 

RETURNS POLICY

Damaged goods - on receiving your order, if a product is faulty or damaged please contact us within 24 hours via the account page to request a return/replacement. We also require a photo of the damage.

Undamaged goods - we can only accept returned 'opened' items if they are faulty.

Products can be returned up to 30 days from purchase but must be returned unopened in their original packaging and in saleable condition.

If you return goods on the grounds of being faulty which are subsequently found upon inspection and testing not to be faulty, you are responsible for payment of postage and packaging.

Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm