Delivery & Returns
Covid-19 Update: Please be aware there may be a delay in your order being delivered due to how busy Parcelforce currently are.
Parcelforce Next Day
1-2 working days
Channel Islands (Jersey & Guernsey)
2-3 working days
Northern ireland & Isle of Mans
2-3 working days
*Stock items are dispatched same or next day (3pm cut off time) Mon – Fri and orders must be placed before 3pm for next day delivery.
Mainland UK only - If an order is placed on a Friday before 3pm you will get this on Monday. If it's a Bank Holiday you will receive the item the next working day. We would recommend you use Saturday delivery if you urgently require the item.
Unfortunately we are unable to guarantee 100% next day delivery but statistics show that with our next day service, 99.9% of parcels will turn up the next day.
*PLEASE BE AWARE IF THE ORDER EXCEEDS 25KG OR HAS TO BE SPLIT OVER SEVERAL PACKAGES EXTRA SHIPPING COSTS MAY APPLY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM ON 01359 272577 FOR A QUOTATION.*
REST OF WORLD
We ask you to contact us so we can get the best price possible for your exact location, taking into account both size and weight.
All delivery costs above include VAT
We ship all our deliveries using a third party courier. It is the responsibility of the purchaser to ensure all goods are permitted for import into the country of destination. Infusions4chefs accepts no liability for goods rejected by border customs.
Damaged goods - on receiving your order, if a product is faulty or damaged please contact us within 24 hours via the account page to request a return/replacement. We also require a photo of the damage.
Undamaged goods - we can only accept returned 'opened' items if they are faulty.
Products can be returned up to 30 days from purchase but must be returned unopened in their original packaging and in saleable condition.
If you return goods on the grounds of being faulty which are subsequently found upon inspection and testing not to be faulty, you are responsible for payment of postage and packaging.
Your statutory rights are not affected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm